Connecting with your guest as a remote superhost with Tammi Sims

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In today’s episode, I’m speaking with Tammi Sims all about “Connecting with Your Guest as a Remote Superhost.” 

I was at the 2015 Airbnb Open in Paris when I met Tammi Sims and Alex Nigg, and it was friendship at first sight.  Every time we see each other, it’s like connecting with old friends.

Airbnb connected us, and for that, I’m eternally grateful.

Tammi will mail you, yes snail mail, a handwritten card… or a lovely gift just because she’s thinking of you. She brings an apron with her because she likes to cook, and her egg concoctions are famous….  And she will bring a gift to her Airbnb host.

Tammi is the embodiment of hospitality.

Tammi’s home base is in Seattle, but she’s a moving target… Why is that?

Well, Tammi travels the world with her partner, Alex, because they have Airbnb homes in San Francisco and New Zealand.

They also travel presenting workshops around the globe on hospitality for Alex’s company, Properly. In case you haven’t heard of “Properly,” let me fill you in…

“Properly” is an app that hosts can use to send cleaning instructions to their housekeeper or cleaning staff from anywhere around the world… this way everything is picture perfect when your guests open the door.

This is one of the reasons why Tammi has become such an expert in Connecting from anywhere in the world.

Thankfully, we were able to discuss this topic in person during our brief encounter at the Vacation Rental Success Summit in Toronto, where we both spoke this past April.

ART TO CONNECT:

There is an art to connecting with a guest via email and especially when they only send you a one-liner.  Don’t you hate that?!

Well, Tammi will show us how to turn those one-liners into great email conversations. She will provide you with the information you need to connect with your guests, and she will give you the insights you need to make an informed decision. Your guest “Coming for a wedding” isn’t necessarily the best way for you to make a decision.

HOME OUTFITTED FOR YOUR GUESTS’ NEEDS:

Tammi outlined how we can outfit our home for our guest’s very own needs. Don’t worry, it doesn’t have to be anything extravagant. Sometimes it’s the little things that can make a trip extra special, and it’s those “small details” that let guests know their needs are being taken into consideration.

For example, will the guest who wants to book your listing for the wedding need wrapping paper? Do you have tape, scissors, etc.? Does your house manual have information as to where they can find greeting cards, a hair salon, or anything “special” they might need at the last minute? Remember, sometimes it’s those “little details” that garner the greatest attention.

By connecting and having all the right information, you can “tailor” your home for the perfect guest experience. It’s those extra details that conceal your absence and make your guests feel you're there, even though… Your Hosting Remotely.

BACK-UP PLAN:

We also discussed having a Back-Up Plan for every occasion because we all have to be ready for any emergency. And Tammy is ALWAYS ready for everything.

The moral of the story is: The “small details” makes guests feel you're present, even though… You're Hosting Remotely.

10 Ways to Makes Your Guests Fall in Love with your Airbnb

Of course, in Tammi’s true generous spirit, she provided us with her downloadable tips for 10 Ways to Makes Your Guests Fall in Love with your Airbnb Which you can download by clicking below.

10 Ways to to Make Your Guests Fall in Love

And I know you want to check out Tammi and Alex’s places in Seattle, San Francisco, and New Zealand, so here’s their link for your viewing and booking pleasure.

Also, here’s Alex’s fantastic company, Properly, which is a must for every host:

It’s always such a true delight for me to chat with Tammi.  Superhost and a SUPER friend. I hope you enjoyed this episode as much as I enjoyed bringing it to you.

The good news is that you can continue to stay in touch with Tammi through the Facebook group, The Hosting Journey.

The journey continues… Thank you for listening,

Your host,

Evelyn

PS: Want more…

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